Our Shipping Policies
Shipping & Delivery
Our main priority is to ship out our customer orders as quick as possible, please see below shipping and delivery guides. Due to high volumes of orders it can take time to receive your delivery, be assured we will always do our best to get your delivery to you ASAP, thank you for your patience and understanding.
In stock products are shipped with 2-5 Business Days of purchase, unless Express delivery is selected at the checkout which is shipped within 1-3 days, please note orders placed after business hours, weekends or public holidays will be processed in normal business hours, please keep this this in mind when you are selecting postage. All packages are sent via a trackable form of post, to ensure your order arrives safely. After you order is dispatched - Registered Post and Parcel Post deliveries typically take 3-7 Business Days and Express Post is next day delivery within local and city areas, regional deliveries and WA can take an additional 2-3 days.
Items that are referred to as “Backorder” will be shipped as soon as we have the item/s back in stock, orders that contain a backorder item/s will be shipped together in one shipment once all items are available. If you would like split deliveries please contact us for additional shipping charges that may apply.
-Free shipping on all orders over $100 is available for orders shipped within Australia with a tracking number.
-Orders under $100 have a flat rate shipping charge of $10 for standard parcel post with a tracking number.
-Express Post within Australia is a $15.00 shipping charge with a tracking number.
-If you require your Express Post order urgently please leave a note on the checkout page, with the date you require your item by, we will do our best to accelerate your order.
-Free gift is included with all orders over $100 AU, this does not include shipping charges.
After we have shipped your order, you will receive a shipping notification email which will include your tracking number and shipping carrier so you can track your parcels progress. Please remember to check your email junk folder, sometimes certain email accounts will flag emails as spam depending on your personal email settingsPlease note - The delivery time frames given are estimates provided by Australia Post, we have no control over delays within the postal service which can happen from time to time, please ensure you allow an adequate amount of time to receive your parcel for your event to avoid any disappointment, we do not offer guarantees on delivery time frames. Public holidays will affect deliveries and may cause delays within Australia Post.
International Shipments (Experiencing Delays)
Delay Times International Express Post - 12-20 Business Days
Standard International - 20-35 Business Days
International shipments generally range from 1-4 weeks for delivery, however this can not be guaranteed. All purchases are sent with a tracking number and require a signature on delivery, if you are not home a card will be left in your letter box for collection at your local post office. The buyer is responsible for all customs and duty charges. Please note that we do not have any control over Customs fees and Duties, you will need to contact your local Customs Office for charges. Packages can be held at your local Customs Offices for days or weeks before the customs notice is sent out to you. We do not have any control over customs and regulations in your country. Please check with your local Customs Offices if you don't receive your package in normal delivery time as listed below to avoid any delay with your package.
We ship with Australia Post but once it has left the country we are unable to assist with any international customs issues, please contact us if you have not received the order within 4 WEEKS of it's shipping date and we will follow up as to where your parcel is with the postal service.
International shipments start at a $25.00 shipping charge which includes a tracking number, please enter your address in at the checkout for current shipping charges to your Country. If you are unsure of shipping time frames to your country, please email us for more information. If you require a urgent shipment, please contact us for express post charges.
While this is a very rare occurrence, it does happen from time to time. We take all the necessary steps to ensure your parcel arrives safely and without issues, however once it leaves our warehouse it is out of our hands and in the care of the postal service. In the event your parcel is classified as missing after a postal service investigation we will happily replace your order at no extra charge.