Free Shipping Orders Over $70

Customer Service


Shipping & Delivery

In stock products are shipped with 2-4 Business Days of purchase, unless Express delivery is selected at the checkout which is shipped within 24-48 hours, please note orders placed after business hours or on weekends will be processed in normal business hours, please keep this this in mind when you are selecting Express Post. All packages are sent via a trackable form of post, to ensure your order arrives safely. Registered Post and Parcel Post deliveries typically take 3-7 Business Days and Express Post is next day delivery within local and city areas, regional deliveries can take 2-3 days.


-Free shipping on all orders over $70 is available for orders shipped within Australia with a tracking number.

-Orders under $70 have a flat rate shipping charge of $10 for standard parcel post with a tracking number.

-Express Post within Australia is a $15.00 shipping charge with a tracking number.

-If you require your Express Post order urgently please leave a note on the checkout page, with the date you require your item by, we will do our best to accelerate your order. 

After we have shipped your order, you will receive a shipping notification email which will include your tracking number and shipping carrier so you can track your parcels progress. Please remember to check your email junk folder, sometimes certain email accounts will flag emails as spam depending on your personal email settings.

Please note - The delivery time frames given are estimates provided by Australia Post, we have no control over delays within the postal service which can happen from time to time, please ensure you allow an adequate amount of time to receive your parcel for your event to avoid any disappointment, we do not offer guarantees on delivery time frames.


International Shipments

All purchases are sent with a Airway Bill number and require a signature on delivery, if you are not home a card will be left in your letter box for collection at your local post office. The buyer is responsible for all customs and duty charges. Please note that we do not have any control over Customs fees and Duties, you will need to contact your local Customs Office for charges. Packages can be held at your local Customs Offices for days or weeks before the customs notice is sent out to you. We do not have any control over customs and regulations in your country. Please check with your local Customs Offices if you don't receive your package in normal delivery time as listed below to avoid any delay with your package.

We ship with Australia Post but once it has left the country we are unable to assist with any international customs issues, please contact us if you have not received the order within 4 WEEKS of it's shipping date and we will follow up as to where your parcel is with the postal service.

International shipments start at a $25.00 shipping charge which includes a tracking number, please enter your address in at the checkout for current shipping charges to your Country.


Privacy & Security

At The Wedding Garter, your privacy is important to us. We recognise that your personal information is important to you and share your concerns about how information is collected, used and shared. The Wedding Garter is committed to safe guarding your personal information and will always handle your personal information securely and carefully. The Wedding Garter is committed to complying with all applicable Australian Privacy Laws and takes measures so our Team are aware of their obligations. The following should give you a greater understanding on how we collect and use customer information.


WHAT WE COLLECT

The type of information we collect is dependent on the type of service or interaction you wish to receive. Information we collect can include: your name, address, phone and other contact details (fax, email etc), date of birth, gender, merchandise information (purchases, orders etc), method of payment. 

We do not store your credit card details in any way; they are secured by 128-bit SSL encryption and transmitted to our payment processing provider.


HOW WE COLLECT IT

The information we collect is in most cases supplied directly by you at theweddinggarter.com.au. For example, the details you provide us when you place an order, open an account, subscribe to our emails, submit an enquiry, or provide feedback to us. We also collect information from you when you join our Rewards program.

Outside of information that you enter at  theweddinggarter.com.au, we also receive and store certain types of information through the use of Cookies, when you interact with theweddinggarter.com.au Cookies are alphanumeric identifiers that are placed on your computer's hard drive through your web browser. Most internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your internet browser to disable or to warn you when cookies are used. We recommend that you leave your Cookies enabled as they allow our systems to recognise your browser and provide quicker and easier use of theweddinggarter.com.au.


WHY WE COLLECT IT

We collect information for a number of reasons, including: to deliver and improve the products and services that we offer you, to complete other transactions with you or on your behalf, to protect against fraud or theft, to provide offers and promotions that are of interest or benefit to you, and to generally provide you with a excellent customer experience.


WHO WE SHARE IT WITH

We do not intend to sell your personal information to other parties. However, we will often need to pass your personal details, such as your name and address, to companies who perform parts of our service delivery – for example, organisations such as major delivery companies, mail houses, third party fulfilment contractors, independent review companies and appropriate authorities that deal with suspected fraud etc. We will ensure that these third parties undertake to protect your privacy.


DIRECT MARKETING

If you do not wish to be contacted by us or about marketing, special offers or other contacts, please contact us or unsubscribe from our mailing list.


Returns & Replacements

What if it you change your mind, it doesn't fit or the product is faulty? Don't worry! We have a no hassle returns and exchange guarantee when it comes to customer satisfaction on products purchased from The Wedding Garter.

If you are not happy with your purchase - at any time, we will gladly exchange it for a different size or style or offer a store credit, it is your choice. Just fill out the returns form and ship it back to our returns address. This excludes Gift Cards – which cannot be refunded or replaced

We offer a 30 Day No Hassle Exchange or Credit provided that the exchange/returned garment meets the conditions as set out in the below:


- Any labels are still attached to the product.

- Products are returned in the original undamaged box.

- The product has not been worn (except to try on for size)

- The product has not been damaged or soiled.

- The product has not been altered by you in any way.

- The product is accompanied by the original invoice.

- We do not accept returns for pantyhose, stockings and stocking type bodysuits.

- Any free gifts included with the order are returned

- Shipping charges are not refundable.

- The Wedding Garter is not responsible for missing or lost return items.


Please remember to wear a liner when trying on your lingerie bottom or an outfit that has a panty bottom. We trust that most people are honest and will take the time to try on lingerie carefully.

For faulty products, we offer a 5 day replacement or refund warranty, from the date you receive your product. If your product is faulty, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product. 

We do not offer refunds for wrong selection or change of mind.

Refunds will only be accepted within 5 days of receiving your purchase in the mail, please contact us prior to returning the item/s for a returns authorisation number, return orders without a returns authorisation number will not be processed. Exchanges and refunds will only be excepted if the item:


• Does not fit the description given at purchase (eg - colour, style or fabric)

• You have been posted the wrong item

• The Item is faulty


Our Returns Address is -

The Wedding Garter

16 Rio Vista Blvd, Broadbeach Waters, QLD, 4218

AUSTRALIA

 

When returning your product, please make sure you provide the following details:

- Your full name

- Your order number

- Reason why you are returning the product

- Your instructions informing us how you would like the issue resolved.


Download the returns form here -

https://www.theweddinggarter.com.au//return-form

 

Including the original order confirmation or invoice you received with your product makes the returns process a lot faster. Also, if you haven't previously provided a contact phone number, please include this with your return. This will help us to quickly resolve the issue, should we need to contact you.

Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 7 working days from the date we receive the faulty produc



Missing/Lost Parcels

While this is a very rare occurrence, it does happen from time to time. We take all the necessary steps to ensure your parcel arrives safely and without issues, however once it leaves our warehouse it is out of our hands and in the care of the postal service. In the event your parcel is classified as missing after a postal service investigation we will happily replace your order at no extra charge.

We are not responsible for missing or lost return items, please ensure your return item/s are posted with a tracking number.


Payment

We except the below methods of payment. All payments must be final prior to shipment of the goods.

If you live in Australia and you would like to make a direct deposit please contact us for our banking details. If you wish to cancel your order please contact us within 24 hours of purchase.


- Visa

- Matercard 

- Amex

- Paypal

- Gift Gard

- Direct Deposit

- Zip Pay

- Afterpay


Viewing Orders/Returns

To view and get updates on your pending orders, processing orders, shipped orders, or fill out a returns form, please login to your account here


Track My Order

Please click here for direct link to Australia Post Tracking, enter your tracking number for delivery status.


Updating Account Information

To update and make changes to your details and  account information please login to your account here